Hi, I'm Kate 👋 I've spent 25+ years in hospitality — from events and interiors to guest experience, including six years at sea as a Chief Stewardess, where "getting it right" isn't optional. Somewhere along the way I became slightly obsessed with the systems that make front-of-house feel effortless to the guest and calm behind the scenes.

That obsession became the Front of House Bible — a 97-page operating standard I wrote for a working lodge — and now it's the foundation of everything I sell here.

The Lodge FOH Toolkit is that whole system, boxed up and made yours: an editable, professionally structured manual template you can tailor to your property in about a week. Swap in your times, contacts and standards, brief your team, and you've got a front-of-house manual that would normally take months to build from scratch.

I make these for lodge, guesthouse and villa owners who care about guest experience but don't have time to write the playbook themselves. If you need implementation help or a full on-site systems build, just reach out — I'd love to hear about your property.

Kate Templeton · Templeton Collective · Riebeek Valley, South Africa · worldwide