Add KM to Add Value

Knowledge Management experts Cindy Shamel and Ulla de Stricker share examples of how they applied their “KM thinking” to projects, providing added value and new insights for their clients. In a variation on the theme that “clients may not know know what to ask”, they illustrate how an information professional is in a position to open doors to new opportunities clients may not have recognized. Join these two AIIP veterans to hear about the ways they enhance the value they deliver.