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HANDOUT: Communication Repairs

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Unfortunately, some of our daily verbal exchanges may consist of "communication breakdowns" where the message wasn't transmitted OR received accurately. This can lead to confusion or even frustration from both communication partners.

If you have a patient who frequently reports communication breakdowns, futher assessment may be warranted. However, in the meantime, you can help patients identify preferred follow up phrases that may reduce the occurrence of communication breakdowns OR lead successfully to a communcation repair.  

Help your patients help themselves with this handout of example follow up phrases for COMMUNICATION REPAIRS. 
You will get a PDF (56KB) file

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