Metrics cheatsheet

Introducing the Ultimate CX Metrics Cheatsheet: Your Complete Guide to Metricland!

Are you ready to revolutionize your CX strategy?

Dive into the world of Metricland with my comprehensive cheatsheet, carefully crafted to empower you with 47 essential CX metrics formulas in a spreadsheet.

What's Inside:

1. Behavioral Metrics: Uncover insights into user engagement, repeat purchase ratios, session duration, and more.
2. VoC Metrics: Explore the customer's voice with metrics like CSAT, NPS, Customer Effort Score, and Sentiment Analysis.
3. Retention & Expansion: Keep tabs on customer retention rates, churn rates, and revenue expansion metrics.
4. Customer Service Metrics: Monitor your support team's performance with metrics such as First Reply Time, Average Resolution Time, and more.
5. Value Metrics: Delve into the financial health of your CX efforts with metrics like Customer Lifetime Value, Monthly Recurring Revenue, and Gross Margin.
6. AARRR and Heart Frameworks: Understand and implement the AARRR (Pirate Metrics) and HEART frameworks for a user-centric approach.
7. Templates and Experiments: Utilize templates for tracking team actions and conducting CX experiments to gather insightful data.
8. Customer Support Performance Follow-up: Maintain a streamlined process for tracking and improving customer support performance.

Bonus Features:

• Formula Tab: Demystify the metrics with detailed explanations of all 47 formulas.
• Cross-Tab Integration: Easily calculate metrics and build reports with interconnected data across different tabs.

Why Choose the Ultimate CX Metrics Cheatsheet:

• Comprehensive Guide: Everything you need in one file to supercharge your CX strategy.
• User-Friendly Design: Navigate through Metricland effortlessly with a well-organized and intuitive layout.
• Time-Saving: Build reports in a snap and keep a bird's eye view of your CX strategy.

As a bonus, enjoy a free 1:1 consultation.

Revolutionize your CX approach and take control of Metricland today!