BSE-22 Problems with Phone Calls | Business Skills for ESL
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Business Skills Essentials
BSE-22 Problems with Phone Calls
(follow hyperlink to preview materials)
Students will learn how to deal with problems with business calls.
Lesson Objectives:
1. Talk about the problems we can have with phone calls.
2. Practise clarifying and checking information.
3. Discuss ways to deal with interruptions and other issues.
4. Talk about the cultural differences with accents.
5. Practise making and receiving confusing phone calls.
This is part of a series of topics of Business English skills designed for students who speak English as a Second Language (ESL). All topics are designed to equip students with vocabulary, grammar, functional language (a.k.a. "Useful Language") and cross-cultural knowledge for the purpose of adapting to Western business environments.
Materials are designed for Pre-Intermediate (CEFR: A2-B1) and above, though most parts can be adapted for lower levels. For higher levels, the functional language slides can be applied to real-world scenarios.
All slides are curated for ONLINE TEACHING, but can also be used in live classrooms.
Activities have been designed so that can be used for groups or 1-on-1 classroom environments.
This is one of a total of 32 Business Skills Essentials lessons that cover email writing, meetings, presenting, negotiation, preparing for international business, etc.
Total Pages
25 pages
Answer Key
Does not apply
Teaching Duration
90 minutes
BSE-22 Problems with Phone Calls
(follow hyperlink to preview materials)
Students will learn how to deal with problems with business calls.
Lesson Objectives:
1. Talk about the problems we can have with phone calls.
2. Practise clarifying and checking information.
3. Discuss ways to deal with interruptions and other issues.
4. Talk about the cultural differences with accents.
5. Practise making and receiving confusing phone calls.
This is part of a series of topics of Business English skills designed for students who speak English as a Second Language (ESL). All topics are designed to equip students with vocabulary, grammar, functional language (a.k.a. "Useful Language") and cross-cultural knowledge for the purpose of adapting to Western business environments.
Materials are designed for Pre-Intermediate (CEFR: A2-B1) and above, though most parts can be adapted for lower levels. For higher levels, the functional language slides can be applied to real-world scenarios.
All slides are curated for ONLINE TEACHING, but can also be used in live classrooms.
Activities have been designed so that can be used for groups or 1-on-1 classroom environments.
This is one of a total of 32 Business Skills Essentials lessons that cover email writing, meetings, presenting, negotiation, preparing for international business, etc.
Total Pages
25 pages
Answer Key
Does not apply
Teaching Duration
90 minutes
