DIFFICULT CONVERSATIONS

THE DIFFICULT CONVERSATIONS PACK

Handling difficult conversations is hard enough, butin English it can be even harder.

The Difficult conversations Pack is a practical Business English guide for B2/C1 Spanish-speaking professionals who want to sound calm, confident and professional when the conversation gets uncomfortable.

Inside you will find 35 useful phrases across seven real workplace situations:

Delivery bad news

Saying no to your boss

Chasing colleagues

Responding to criticism

Dealing with angry clients

Clearing the air after a misunderstanding

Each section includes a simple communication strategy, Spanish support and realistic workplace examples.

You will also learn how to structure a difficult conversation naturally in English, avoid false friends (falsos amigos) and practise improving responses that could easily make the situation worse.