Learning Objectives

Upon successful completion of this course, participants will be able to:

Define and frame problems clearly.
Apply analytical tools such as Root Cause Analysis to uncover underlying issues.
Evaluate and select the most appropriate solution
Communicate problems and solutions effectively to stakeholders.
Build a problem-solving mindset

Course curriculum

1

Introduction
2

1.0 Define
- What is the real problem? Free Preview
- Activity: Assess a Problem Statement
- Building a Problem Statement
- Reframing Sales Problem Statement
- Template: Crafting a Problem Statement
3

About Stakeholders
- Understanding Stakeholders
- Mapping Stakeholders
- Stakeholder Management Best Practices
- Template: Stakeholder Management
4

2.0 Solve
- What is Data?
- Data Collection & Analysis
- Data Analysis Types-An overview
- Examples: Diagnostic Analysis
- Diagnostic Analysis-Correlation Analysis
- Cause & Effect analysis
- Root Cause Analysis
- Evaluating Solutions
- Quiz
5

3.0 Implement
- Change Management
- Planning & Implementation
6

4.0 Communication
- Communicate! Communicate!
7

Case study & review
- Health Insurance case
- Review of Problem solving steps
8

Knowledge assessment
- Final Quiz
9

Downloads
- Quick Reference Document

Problem Solving Toolkit