TheWorkingGM AI Booking & Guest Enquiry System

Turn scattered guest enquiries into a controlled commercial pipeline.

TheWorkingGM AI Booking & Guest Enquiry System is a provider-neutral workbook and implementation guide for hotels, restaurants and venues that want faster replies without losing human control of availability, price, deposits or guest safety.

WHAT IT DOES

• Captures website, email, phone, WhatsApp and social enquiries in one pipeline.

• Tracks owner, response due time, estimated value, deposit and follow-up.

• Generates a grounded AI prompt from the selected enquiry and approved venue setup.

• Includes approved templates for acknowledgement, availability, deposits, confirmation, pre-arrival, events, accessibility and more.

• Maps a 10-stage automation from capture to post-stay follow-up.

• Flags overdue, unowned, incomplete, high-value and sensitive enquiries.

YOU RECEIVE

• Professional Excel workbook with worked sample data.

• 8-page quick-start, safety and automation guide.

• Knowledge Base, message templates, dashboard and provider-neutral automation blueprint.

• Single-site licence.

IMPORTANT

This is a configuration-ready operating toolkit, not a hosted chatbot or booking engine. It does not include an AI subscription, messaging provider, payment account or pre-built connection to your systems. Provider-dependent integrations must be configured and tested separately.

The live booking system remains the source of truth for availability, price, terms, payments and confirmation references. Sensitive, unusual and high-value enquiries remain human-controlled.

One-time payment for the toolkit. Third-party provider costs are separate.