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Hospitality operations tools for hotels, restaurants and pubs

Practical tools and operator support built from 30+ years of hotel, restaurant and remote-site operations. Start free, reset in seven days, book a focused diagnostic, or work hands-on for 30 days.


FREE — GM PROFIT LEAK SCORECARD

Expose the gaps and choose your three priorities in 15 minutes.


£9.99 — 7-DAY OPERATIONS RESET

Restore standards, ownership and follow-through.


£69.99 LAUNCH OFFER — ULTIMATE 7-TOOL SUITE

Control labour, P&L, menu, stock, waste and guest enquiries. Usually £99.99; offer ends 15 September.


£295 — 90-MINUTE OPERATIONS HEALTH CHECK

Leave with a ranked seven-day action plan built around your operation.


£1,250 — 30-DAY OPERATIONS CONTROL SPRINT

Hands-on implementation support for one property, delivered online worldwide. Two founding-client places are available until 15 September. Your £295 Health Check is credited in full if you upgrade within seven days.

About TheWorkingGM

TheWorkingGM was created by Paul Gavshon, a hospitality and remote-site operations leader with more than 30 years of experience across the UK, Ireland, Australia and Asia, including Club Med roles in Asia. Paul has led hotel, food and beverage, accommodation and facilities operations, including an 800-resident remote operation and a multidisciplinary team of around 70 people.


TheWorkingGM turns that experience into practical tools and focused operational support for managers who need clearer standards, stronger accountability and tighter cost control without unnecessary paperwork.

Hospitality operations insights

Respecting Staff Starts with the Numbers: Fair Rotas, Clear Labour Decisions and Better Hospitality
Respect at work is often discussed as tone of voice, recognition and fair treatment. All of that matters. But in hospitality, respect is also visible in the numbers. It is visible in when the rota is issued, how paid hours are calculated, whether br...
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Kindness, Respect and Financial Acumen: Why Great Hospitality Needs All Three
Hospitality businesses are often told to choose between being people-focused and being commercially disciplined. I do not accept that choice. The strongest operations do both. After more than 30 years in hospitality operations, I see kindness and fi...
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7 Hospitality Profit Leaks Every GM Should Check This Week
Most hospitality profit leaks do not arrive as one dramatic failure. They appear as small, repeated gaps: an overbuilt rota, an uncosted menu change, a weak handover, an open maintenance issue or a guest enquiry that nobody owns. For a working gener...
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How to Control Hospitality Labour Cost Before the Rota Goes Live
Hospitality labour control works best before the week begins, not after payroll closes. By the time an end-of-month report shows that labour percentage missed target, the shifts have already been worked and the opportunity to adjust has gone. A work...
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