What Makes a Great Organisation - Lessons from Singapore's Business Excellence Movement (1994 to 2020)

The Business Excellence Movement in Singapore (1994 to 2020) brought about a new era in quality and productivity drive in organisations by focusing on holistic management to gain best outcomes to achieve greatness in the works done. Organisations achieved recognitions in their excellence journeys through national assessments as they strived for world-class levels of performances and then to go beyond and attain global leadership in what they do.

This book provides the insights gained by the author through 20 years of consulting and training in business excellence requirements to more than 70 organisations. The book explains the integrated contents across the Business Excellence Standards for organisational, people, innovation and service excellence.

The book is not on explanations of management concepts, but it provides a visual read through diagrams of what the management systems should cover, and the formats (with examples) that can be used to develop and implement the systems. The given sample pages in the Preview show the presentation style of this book.

This is a practical go-to guide to know and do what is needed to be a great organisation.