Hospitality Glossary & Acronym Dictionary: Hotel Terms and Acronyms with KPI Formulas

Full description

For new hotel staff, hospitality students, career changers and supervisors who train teams. Each entry explains one term in one or two plain sentences, grouped by department and sorted A to Z. Where a term is a measure, the entry shows how to calculate it. A one-page KPI quick sheet puts 40 common measures in one table, each with a worked example.

Save with a bundle: this template is also in the Hospitality Career & English Bundle, 7 templates for $19 instead of $40. All 141 templates are in the All-Access Hospitality Template Library for $79.

What is inside

• Hospitality_Glossary_Acronym_Dictionary.docx (editable Word file) and Hospitality_Glossary_Acronym_Dictionary.pdf (print version), 14 A4 pages.
• 499 terms and acronyms in 10 department sections: front office 60, housekeeping and laundry 42, revenue and distribution 59, food and beverage 72, finance and accounting 62, sales and marketing 46, events and banquets 40, engineering, safety and security 49, HR and training 45, general management and property types 24.
• 51 entries with a calculation formula, such as ADR, RevPAR, GOPPAR, food cost % and staff turnover %.
• KPI formula quick sheet: 40 measures across rooms, revenue, F&B, finance, sales, events, engineering and HR, each with a formula and a worked example from one illustrative hotel.
• A short guide to reading MPI, ARI and RGI.
• A blank "Your own terms" table with 12 rows for house words.
• README.txt and LICENSE-and-Terms.txt.

How it works

1. Open the contents list and go to the department you need.
2. Look up the term or acronym. Entries are sorted A to Z inside each section.
3. Use the KPI quick sheet when you need to calculate a measure.
4. Add your hotel's own words in the blank table and share the file with new staff.

Details

• Formats: Word (.docx) and PDF.
• Language: English. A4 layout.
• Software: Word or any word processor that opens .docx files; any PDF reader.
• Delivery: instant digital download. Nothing is shipped.

Good to know

• Worked examples use illustrative numbers. They are not benchmarks.
• Some terms differ between hotels and countries. Tax, labour and safety entries depend on local law; verify local requirements.
• This is a reference guide, not professional advice.
• Single-user license. Do not share or resell the files.

FAQ

Who is this for?

New hotel staff, students, trainees and anyone moving into hospitality from another industry. Supervisors use it in onboarding.

Are the formulas explained?

Yes. 51 entries include the formula, and the quick sheet shows 40 measures with a worked example each.

Can I add my own terms?

Yes. The Word file is editable, and the last page has a blank table for your own words.

What software do I need?

Word or another program that opens .docx files. The PDF opens in any PDF reader.

Is this a physical product?

No. It is a digital download. Refund terms follow the store policy at the time of purchase.