GUEST MANAGEMENT DEPARTMENT BUNDLE
Your table's ready. Unfortunately, someone else is sitting at it.
Welcome to Guest Management, where every booking is a suggestion, every queue contains someone who "knows the owner," and every lost item apparently has enormous sentimental value despite having been abandoned in the toilets three weeks ago.
Five procedures designed to turn the simple act of seating a customer into a full-scale administrative incident.
WHAT YOU GET — 5 GLORIOUSLY UNNECESSARY SOPs
- SOP 17: Guest Booking & Table Management
- SOP 32: Guest Refunds & Goodwill Gestures
- SOP 34: Guest Queue Management & Waiting-Time Communication
- SOP 37: Walk-In Queue & Waiting List Management
- SOP 31: Lost Property & Unclaimed Possessions
SUGGESTED MISUSE
Pin the waiting list procedure beside the restaurant entrance. Read the refund procedure aloud when someone complains that their ice cream is cold. Or attach the lost property SOP to the collection of umbrellas nobody has claimed since Christmas.
Excellent for reception teams, restaurant managers and anyone who has ever been told, "But I booked the table by speaking to Dave."
GET THE BUNDLE
Five procedures for £3.99.
Your table is reserved. Your patience isn't.
THINKING BIGGER?
Why stop at one department when you can bring an entire organisation to its knees? Get all 50 Head Office SOPs across all 12 departments for just £19.99 in the Complete Collection.
