Use Words that Change Minds in Speaking & Writing Acknowledgements Part 1: Introduction Chapter 1 - Introduction Introduction to the 3rd Edition Exciting and Scary Times Introduction to the 2nd Edition The Language and Behavior Profile (LAB Profile®) History of the LAB Profile® Creating Our Model of the World Meta Programs Language and Behavior Patterns Reality How the LAB Profile® Works in Communication Context Chapter 2 - LAB Profile® Applications Part 2: Motivation Patterns Chapter 3 - Motivation Patterns Level: Do it Now, or Have a Think About it? Proactive Reactive Identification Recruitment Stepping on Toes: People Management Fate and Destiny Sales and Marketing Relationships and Communication Chapter 4 - Criteria: Hot Buttons ..........