Hospitality English Phrasebook: Front Office: Hotel Reception English Phrases

Full description

For receptionists, reservations agents, night auditors and front office trainers who use English as a second language at work. The book gives short, polite phrases for each part of the guest stay: reservations, phone calls, check-in, requests, directions, complaints, billing, check-out and emergencies. Staff can learn a section before a shift, practise the dialogues in pairs and check their progress with the quiz. Supervisors can use it for briefings and new-hire training.

Save with a bundle: this template is also in the Hospitality Career & English Bundle, 7 templates for $19 instead of $40. All 141 templates are in the All-Access Hospitality Template Library for $79.

What is inside

• Front_Office_English_Phrasebook.docx (editable Word file) and Front_Office_English_Phrasebook.pdf (print version), 16 A4 pages.
• 355 numbered phrases in 9 sections and 54 sub-groups: reservations (44), phone calls (40), check-in (48), guest requests (42), directions (38), complaints (40), billing and payment (36), check-out (34), emergencies (33).
• Polite alternatives table: 28 direct phrases with a better way to say each one and the reason.
• Phone spelling alphabet: 26 code words, plus 8 rules for saying room numbers, phone numbers, dates, times, prices and email symbols.
• 10 practice dialogues: phone booking, check-in, early arrival, walk-in when full, noise complaint, directions, bill query, late check-out, lost key card, guest taken ill at night.
• 40-question quiz in 5 parts with a full answer key and a score guide.
• README.txt and LICENSE-and-Terms.txt.

How it works

1. Replace the words in [square brackets] with your own times, prices, room types and outlet names.
2. Study one section before each shift and say five phrases aloud.
3. Practise the dialogues in pairs, swap roles, then change the details.
4. Take the quiz and check the answer key. Repeat the sections you missed.

Details

• Formats: Word (.docx) and PDF.
• Language: English, with British spelling. A4 layout.
• Software: Word or any word processor that opens .docx files; any PDF reader.
• Delivery: instant digital download. Nothing is shipped.

Good to know

• Times, prices, room types and policies in the phrases are examples. Change them to match your hotel.
• The emergency phrases support your hotel's emergency plan. They do not replace local safety rules or staff training.
• Single-user license. Do not share or resell the files.

FAQ

What level of English does it suit?

Pre-intermediate to upper-intermediate staff. The phrases are short and use common words.

Can I edit the phrases for my hotel?

Yes. The Word file is fully editable. Change the [bracketed] details and add your own outlet names.

Can I print it for my team?

Yes, for use within your own property under the single-user license. The PDF is ready to print on A4.

Does it include audio?

No. It is a written phrasebook. Staff can practise the dialogues aloud in pairs.

Is this a physical product?

No. It is a digital download. Refund terms follow the store policy at the time of purchase.