Camera offline of NVR neemt niet op? Gratis check / Free check

Camera of DMSS offline na een routerwissel? Neemt je NVR niet op? Beschrijf merk/model en wat nog werkt. Wij beoordelen gratis en vrijblijvend of jouw vraag past; dit is geen diagnose. Eén kleine schriftelijke vraag vanaf €15, onderzoek naar één storing €39. Je betaalt pas na akkoord; belasting verschijnt bij afrekenen. English: Camera offline or NVR not recording? Send the model and symptom for a free suitability check. Written help from €15; diagnosis €39. No payment details for the free check.

Choose the right level of help — from €15

Quick CCTV Help — €15

For one small, clearly defined question accepted after the free check. One targeted written instruction and one follow-up about that instruction. Up to 15 minutes of expert review in total. We confirm suitability and timing before payment.

Written Expert Diagnosis — €39

For one fault that needs investigation. Receive the most likely fault domain, a prioritised test sequence, clear stop conditions and recommended next actions. One clarification round about the same fault is included. Delivery within 24 hours after payment and receipt of sufficient diagnostic information.

Both are one-time services. Applicable taxes are shown at checkout. No live call, onsite work, password recovery or guaranteed repair. If your small question needs broader investigation, we offer the €39 diagnosis separately before any extra charge.

Free suitability check

Tell us briefly what is wrong. We review whether your case fits our service and which level of help is appropriate before inviting you to pay. This free suitability check has no obligation and does not include troubleshooting or a diagnosis. No payment details are needed. Small, clearly defined questions can qualify for €15 written help; a fuller diagnosis costs €39. Applicable taxes are shown at checkout. Never send passwords or recovery codes.

Nederlands: beschrijf hieronder je probleem, merk en model. De aanvraag is gratis en vrijblijvend, zonder diagnose. Je betaalt pas na akkoord over passende hulp. Je mag in het Nederlands antwoorden. Stuur geen wachtwoorden of herstelcodes.

Frequently Asked Questions

What is free?

We review your short description to decide whether the case fits our service. The free check does not include technical troubleshooting, a diagnosis or a repair.

What happens after I submit?

We review your request and may ask for more information to assess suitability. If accepted, we explain the appropriate paid option. Submitting the form is not an order and does not charge you.

What does €15 cover?

One small, clearly defined question accepted during the free check: one targeted written instruction and one follow-up about that instruction, with up to 15 minutes of expert review in total. Timing is confirmed before payment. It does not include a full diagnostic report or a live session.

What if I need more investigation?

The €39 written diagnosis covers one fault, likely causes, prioritised checks, clear stop conditions, recommended next actions and one clarification round. Any additional service is offered separately before an extra charge.

When does the 24-hour diagnosis window start?

After payment for the €39 diagnosis and receipt of sufficient diagnostic information. This window does not apply to the free suitability check.

Is this a subscription?

No. These are one-time services. Applicable taxes are shown at checkout.

Is a repair guaranteed?

No. Hardware failure, access limits or site conditions may require local work. Live sessions, onsite work and password recovery are not included.

Should I send passwords?

No. Never send passwords, recovery codes, QR codes or unrestricted login details.