SUMMARY.Never Lose A Customer Again Turn Any Sale Into Lifelong Loyalty in 100 Days By Joey Coleman
· What’s in it for me? Learn the secrets of customer retention from an award-winning expert.
· Impeccable customer service can lead to undying loyalty from your clients.
· New customers are often lost due to poor after-sales experiences.
· Businesses lose customers due to a flaw in customer experience and by emphasizing sales over customer retention.
· Most companies have little understanding of what makes a good customer experience.
· The customer’s journey starts with three phases that include a positive high followed by buyer’s remorse.
· Appropriate incentives and good timing can turn satisfied customers into advocates for your business.
· Final summary