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SUMMARY.Never Lose A Customer Again Turn Any Sale Into Lifelong Loyalty in 100 Days By Joey Coleman

·         What’s in it for me? Learn the secrets of customer retention from an award-winning expert.

·         Impeccable customer service can lead to undying loyalty from your clients.

·         New customers are often lost due to poor after-sales experiences.

·         Businesses lose customers due to a flaw in customer experience and by emphasizing sales over customer retention.

·         Most companies have little understanding of what makes a good customer experience.

·         The customer’s journey starts with three phases that include a positive high followed by buyer’s remorse.

·         Appropriate incentives and good timing can turn satisfied customers into advocates for your business.

·         Final summary

You will get a PDF (11MB) file

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