Easy Read Service User Guide Template for Domiciliary Care Providers

Easy Read Service User Guide Template for Domiciliary Care Providers

Help service users understand their care and support with confidence using this professionally designed Easy Read Service User Guide.

Created specifically for domiciliary care, supported living and community care providers, this guide has been written in clear, accessible language to support people with learning disabilities, autism, dementia, sensory impairments, mental health needs and other communication requirements.

The guide explains important information about your service in a simple, person-centred way using easy-to-understand text, symbols and visual prompts. It helps providers meet their responsibilities under the Accessible Information Standard, Equality Act 2010 and CQC expectations around communication, choice, involvement and inclusion.

What's Included

✅ Easy Read welcome and introduction

✅ Service user rights and choices

✅ Care planning information

✅ Consent and decision-making explained simply

✅ Privacy and confidentiality

✅ Safeguarding and keeping safe

✅ Medication support

✅ Compliments and complaints

✅ Equality and inclusion

✅ Advocacy support

✅ Important contact information

✅ Community involvement and activities

✅ Paying for care

✅ Easy Read symbols and visual prompts throughout

Designed For

• Domiciliary Care Services
• Home Care Providers
• Supported Living Services
• Learning Disability Services
• Autism Support Services
• Dementia Care Providers
• Community Support Organisations
• Personal Care Services

Benefits

✔ Demonstrates commitment to accessible communication

✔ Supports CQC compliance and inspection readiness

✔ Promotes service user involvement and independence

✔ Reduces communication barriers

✔ Easy to personalise with your own branding, contact information and logos

✔ Suitable for adults with a wide range of support needs

Fully Editable

This guide is supplied in an editable format, allowing you to add:

• Your company logo
• Registered manager details
• Contact information
• Local safeguarding contacts
• Advocacy service details
• Company branding and colours

Professional, Accessible and Inspection Ready

Developed using person-centred principles and Easy Read good practice, this guide provides an excellent resource for introducing service users and their families to your organisation while supporting understanding, choice and engagement.

A practical, professional and easy-to-use document designed to improve accessibility and demonstrate high-quality, person-centred care.

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