The Guide to the Principles of Effective Communication and Conflict Resolution

The Guide to the Principles of Effective Communication and Conflict Resolution is a 48-page e-book which describes 9 Principles that support practical, effective communication and conflict resolution. Each Principle outlined has an associated task to help you practise the Principle in your daily life. The Principles are derived from insights gained through the practises of Mediation and Conflict Coaching in a range of different areas of application - neighbour disputes, complaints, workplace disputes, community group disputes etc. The Guide will help you become more mindful in how you communicate and more effective in your responses to conflict.

I recently purchased The Guide which I think is excellent and highly useful in a personal and professional context. I am a teacher with the Skills Institute in Tasmania and I'm about to roll out communication training in Tasmania's only youth detention facility. I have an enormous amount of material regarding communication but none as succinct or as user-friendly as what you have developed. Clare Thompson - Teacher-Human Services Skills Institute - Tasmania

I can honestly say I think it's brilliant.... I have a feeling the points you have made will help a lot of people, including myself.Rob Deeks, Conflict Resolution practitioner at Aiksaath ('Together as One') - an organisation that works with young people to promote racial harmony and conflict resolution skills.