Case Studies SPA - Book Resources

Case Studies (page 184): Case studies are a familiar and effective way to help your team members get into the mindset needed for creating patient-centered healthcare environments by encouraging them to consider how a patient felt about the care they received and the challenges they faced during their healthcare experience. The Case Study Example will show you how to use the SPA Approach to identify the characters, story points, and applications of a healthcare-related story. I have also included Case Study 1 and Case Study 2 for you to use with your team.