The True Cost of an Empty Appointment

The True Cost of an Empty Appointment

Deposits, cancellations & protecting your income

A no show doesn't just cost you the price of the service. It costs you the chair time you'll never get back, the product you'd already set aside, the assistant you still have to pay, and the client you turned away because that slot was full.

This workbook puts a real number on what no shows and late cancellations are costing your business, then walks you through building (and actually sticking to) a deposit and cancellation policy that protects it - including the exact words to use when you bring it in. Written by a hairdresser, for hairdressers and salon owners.

What's inside:

• A deposit worksheet to find your real annual cost of no shows
• Help deciding a flat fee vs. a percentage, and how much to charge
• A plain English cancellation policy worksheet, ready to make your own
• A 48 hour confirmation routine (plus call and text scripts)
• Rebooking scripts that lock in the next visit before they leave the chair
• Message templates for first time no shows, repeat offenders and genuine emergencies
• Scripts for handling client pushback, calmly and consistently
• A quick start checklist to roll it all out

Format:

• Two PDFs - a fillable version to type into on a computer or tablet, and a print version for pen and paper. 15 pages.

From me to you 🌸

I've been the hairdresser trusting someone would just turn up, and I've been too polite to ask for a deposit. This guide is everything I wish someone had access to sooner - Helen xx