Buy them separately for $106, or get both together for $89 and save $17.

Help Desk Ready: Troubleshoot Like a Tier 1 Pro (video course)

• 22 short video lessons across 8 modules, plus a capstone
• 6 hands-on labs in a free Windows virtual machine, including building your own Active Directory domain
• A 10-ticket capstone that simulates your first shift, with an answer key
• 5 printable quick-reference sheets, 8 module quizzes, and a certificate of completion

The Practical AI Toolkit (3 ebooks, 124 pages)

• Your AI Help Desk: fix slow computers, Wi-Fi, printers, phones, lockouts, and scams with the four-step DITE method
• AI for Real Life: handle paperwork, hard messages, money basics, meals, and trips with the CLEAR method
• AI at Work, Without the Hype: use AI for email, meetings, reports, and spreadsheets safely with the BRIEF method

Who it's for

Career changers, recent grads, and self-taught tinkerers aiming for their first IT help desk job, who also want to use AI tools well and safely.

Requirements

A Windows PC with at least 8 GB of RAM for the labs (16 GB recommended). No IT experience needed. The ebooks work with ChatGPT, Claude, Gemini, Copilot, and other AI assistants.

Independent training, not affiliated with or endorsed by CompTIA, Microsoft, or Google. Completing the course is not a certification. The ebooks were written with the help of AI tools and reviewed and edited by the author.