The Hospitality Playbook

Yesterday you were part of the team. Today you're expected to lead it.

Nobody hands you a manual when your job title changes. You still have guests to look after, standards to hold and a service to run but now there's another responsibility: the people around you.

This Playbook is the guide I wish someone had given me. Not management theory. Things you can use on your next shift.

What's inside

A 30day system built around four weeks:

• Week 1 Observe. Learn the operation and the people before you change anything.
• Week 2 Lead. Brief clearly, delegate with ownership, run the room instead of disappearing into it.
• Week 3 Coach. Give feedback people can actually use, and handle the hard conversations.
• Week 4 Own. Stop reacting. Start anticipating.

Alongside the framework you get Real Shift scenarios, the awkward situations every new manager hits, with what to do and what not to do and Playbook Principles you'll remember mid-service.

The Restaurant Manager Toolkit, 12 printable tools

Daily manager checklist · Opening checklist · Closing checklist · 10-minute pre-shift briefing sheet · Team map · Delegation planner · Guest complaint record · Employee feedback form · Shift handover · Weekly manager review · 30-day development tracker · First 30-day review

Print them. Use them. Adapt them to your operation.

Who it's for

New restaurant managers, supervisors and team leaders stepping up for the first time — and the operators promoting them.

Details: 40 pages · PDF · Free · First Edition

* Based on my own observations and experience in hospitality operations. This is a general leadership resource it does not replace your job description, your employer's SOPs and checklists, or your country's hygiene, food safety and alcohol regulations. Always follow those first.