Consumer Action Handbook

This everyday guide to being a smart shopper is full of helpful tips about preventing identity theft, understanding credit, filing a consumer complaint, and more. The information and resources you’ll need are arranged as follows:


PART I—BE A SAVVY CONSUMER


Read this section for advice before you make a purchase. To quickly locate specific topics and information, look in the Table of Contents (p. 1) and Index (p. 147).


PART II—FILING A COMPLAINT


Turn to this section for suggestions on resolving consumer problems. The sample complaint letter on page 57 will help you present your case.


PART III—KEY INFORMATION RESOURCES


Look here for a list of public resources and contact information.


PART IV—CONSUMER ASSISTANCE DIRECTORY


Here you’ll find contact information for corporate offices, consumer organizations, trade groups, government agencies, and more.