IT Service Delivery Manager: The First 90 Days — Self Guided

Take control of your IT service operation in 90 days. Build a stronger team, fix what’s slowing delivery down, and create measurable performance your leadership can see. A practical roadmap for becoming the Service Delivery Manager who improves the operation—not just inherits it.

Includes the complete self-guided First 90 Days toolkit, field assignments, diagnostic tools, scorecards, 90-day action plan, and Bob Roark’s The Grove Method in PDF format.