Return & Refund Policy

At Echo, every piece is made with intention and care—crafted to preserve moments that matter most. Due to the personalized nature of our products, we ask that you please review the following return and refund guidelines before placing your order.

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Returns & Exchanges

Because many of our items are custom-made or personalized, we do not accept returns or exchanges unless your item arrives damaged or defective.

However, your satisfaction is deeply important to us—if something isn’t right, please reach out and we’ll make it right.

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Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Be sure to include:

• Your order number
• A brief description of the issue
• Clear photos of the product and packaging

We’ll work quickly to offer a replacement, refund, or solution tailored to your situation.

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Cancellations & Changes

If your order hasn’t gone into production yet, we’re happy to accommodate changes or cancellations. Please reach out within 24 hours of purchase to request any edits.

After that, your item may already be in progress and cannot be modified.

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Color & Print Disclaimer

Please note that slight variations in color, texture, and print placement may occur due to screen differences and print lab processes. These are not considered defects but are part of the handcrafted nature of our keepsakes.

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Shipping Delays

While we strive to meet all expected timelines, delays caused by carriers, weather, or holidays are out of our control. We appreciate your patience and promise to keep you updated on any disruptions.

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Questions? Let’s Talk.

If you have any concerns at all, don’t hesitate to email us at [your email]. We’re here to help and want you to feel confident in every purchase.