POLICIES

Please review these policies before purchasing from the Cecil Hicks Official store. By completing a purchase, you acknowledge the policies that apply to your order.

DIGITAL PRODUCTS

Digital products, including eBooks, audiobooks, downloads, and other electronically delivered content, are intended for personal use only.

Digital files may not be copied, shared, uploaded, reproduced, redistributed, or resold without permission.

Because digital products are delivered electronically, digital sales are generally final once the product has been delivered, downloaded, or accessed, except where required by law.

If you receive the wrong file or experience a technical problem accessing your purchase, please use the Contact page and include your order information so the issue can be reviewed.

PHYSICAL PRODUCTS

Physical products may include paperback books, signed editions, hardcover books, and other merchandise offered through the store.

Please make sure your name and shipping address are correct before completing your order. Once an order has been mailed, an incorrect address may not be possible to correct.

SIGNED COPIES

Signed books are personally signed and prepared for each order. Because of their special nature, signed-book sales are generally final, except when an item arrives damaged, the wrong item is received, or otherwise required by law.

REFUNDS & RETURNS

Digital products are generally non-refundable after delivery or access.

Physical and signed products are generally non-refundable unless the wrong item was sent or the product arrives damaged.

If there is a problem with a physical order, please contact the store within 7 days of delivery and include:

• Your order information
• A description of the problem
• Clear photographs if the item arrived damaged

After the issue is reviewed, an appropriate solution may include a replacement or refund.

Nothing in this policy limits any rights you may have under applicable law.

SHIPPING

FREE standard U.S. shipping is included with signed paperback orders.

Please allow approximately 5–10 business days for processing and mailing unless otherwise stated on the product page.

Carrier delays caused by weather, holidays, service disruptions, or other circumstances outside the store's control may affect delivery after an order has been mailed.

If an unexpected delay prevents an order from being shipped within the stated timeframe, you will be contacted with available options.

COPYRIGHT & PERSONAL USE

Unless otherwise stated, original written, audio, visual, and downloadable content sold through this store is owned by or licensed to Cecil Hicks and is protected by applicable copyright law.

Purchasing digital content gives you access for your personal use. It does not transfer ownership of the copyright or permission to reproduce or distribute the content.

CONTACT

If you have a problem with an order, digital file, shipping, or another store-related matter, please use the Contact page.

Include enough information to identify your order and explain the issue so it can be handled as quickly as possible.