We are using SINGAPORE POST to ship out all orders.

Letter mail: for flat items (stickers, prints etc) UNTRACKED

Small package: for non flat items (keychains) TRACKED

Please note that for letter mail, in order to reduce the shipping cost, ONLY untracked option is available. Whereas for small package, ONLY tracked option is available.

Kindly also check and ensure that you have provided the correct address to avoid lost mail. For tracked package, we will send you an email with the tracking number after we send out your order.

We are not liable for any lost or delay in mail. However, if you have ordered small package (tracked) and it has not reached you after a month, do reach out to us and we are happy to assist you.

Yes we do! Unless there are unforeseen circumstances or restrictions that we are unable to deliver to your country, we will inform you and you will receive a full refund. 

Processing time

Processing orders would take 1 to 5 working days. If any delays to your order, we will inform you immediately.

Delivery time

For orders within Singapore: 2 to 3 working days.

For international orders: Due to unforeseen circumstances, delivery time might take up to 4 weeks or more depending on the destination country and your local postal service.

Please take note that we are not responsible for any taxes, custom fees and other unmentioned fees (miscellaneous). If any, it has to be borne by the buyer.

Please notify us as soon as possible so we can make arrangements for that. However if your package has been packed or shipped, we are unable to make any further arrangements for you. Thank you for your understanding.

You can contact us via the contact us page or DM (@chickiebaostudio) on Instagram and provide us your name and order no. 

Please notify us as soon as possible so we can make the changes accordingly. In the event that your order has been shipped out prior to you informing us, we are not held responsible for the wrong address.

You can contact us via the contact us page or DM (@chickiebaostudio) on Instagram and provide us your name and order no. 

Yes you may! Just indicate under the remarks section before you check out! But subject to our availability, nevertheless we will try our best!

We are unable to process any refunds, returns and exchanges. Should you encounter any issue, please let us know and we will be happy to assist.