Frequently Asked Questions (FAQ)

On which devices can I view my books? Answer: Our files are in universal PDF format. You can open them on any smartphone, tablet (such as iPad/Kindle), or computer.

Does the download link expire? Answer: No, once you purchase the product, the link is yours. However, we recommend downloading the file and saving it to your device or cloud storage (Google Drive/iCloud) for permanent access, even without an internet connection.

What if I accidentally delete the file? Answer: Don't worry. You can go back to your purchase confirmation email and download the file again. If you encounter any issues, please email us at support: ewlc@didralorenzo.com

Do I need prior knowledge of Thanatology or EFT to use these materials? Answer: No. Each resource is designed to be simple and guided. The writing exercises and EFT guides include step-by-step instructions so you can use them from day one, regardless of your previous experience.

Do these materials substitute clinical therapy? Answer: These resources are tools for emotional support, self-management, and education. They are the perfect complement to a healing process, but they do not replace the diagnosis or treatment of a mental health professional.

Is it safe to buy on this portal? Answer: Absolutely. We use encrypted payment gateways (Stripe/PayPal) that protect your financial information. We never have access to your credit card details.

Will the name of the book appear on my bank statement? Answer: The charge will appear on your statement under the name "EW Life Coaching" or "Didra Lorenzo," maintaining discretion regarding the specific topic of the book you purchased.

Can I request a refund if the content is not what I expected? Answer: Because digital products are delivered immediately and cannot be "returned," all sales are final. We invite you to read each product description carefully before making your purchase.