Policies

We currently ship to all 50 U.S. states. International orders are available and will incur additional fees, which are added to your final total. These may include customs duties, import taxes, or tariffs depending on your country — these costs are the responsibility of the customer.

Shipping Timeline

Our drops operate on a pre-order model. Orders typically begin shipping 14–21 business days after the pre-order window closes, unless stated otherwise on the product page.

Orders with approved customizations may take additional time to complete. We'll keep you updated on your order’s progress and send tracking information once it ships.

All sales are final. Due to the made-to-order and often customized nature of our pieces, we do not accept returns or exchanges.

Please read product descriptions carefully and reach out before placing your order if you have any questions about fit, fabric, or production timelines. We’re happy to help you make the right choice.

Customization options — such as embroidery, sizing tweaks, or color adjustments — must be submitted before or at the time of purchase.

All customizations are approved on a case-by-case basis and may include additional fees. Please note that customized items are final sale and not eligible for return or exchange under any circumstance.

We respect your privacy and are committed to protecting your personal information. Any data collected — including email addresses, shipping information, or order history — is used solely for communication, fulfillment, and internal analytics.

We will never sell or share your information with third parties without your consent, except where required by law.

By signing up for our email list, you agree to receive occasional updates about new drops, services, or content related to DWP Creative Lab and DWP Threads. You may unsubscribe at any time.

All content on this website — including logos, designs, photography, and text — is the intellectual property of DWP Creative Lab and DWP Threads. Unauthorized use, reproduction, or distribution is prohibited.

By using this website and placing an order, you agree to our stated policies, including terms related to shipping, customization, and final sale items.

We’re here to help.

If you have any questions about your order, customization, or our policies, please reach out to us at:

📩 services@dwpthreads.com