clients shall complain or open a dispute within 10 days after packages are delivered.

This refund policy is for users who have problems with the order, product and package. will process the refund in 24-48 hours.

WE makes an effort to provide the best service for all users. To better solve the return and refund issue, please view the following content.

What you need to provide:

A. Photos/videos of the damaged item. Please send us the materials to prove the damage.

B. Screenshots of the dispute, which include name, date and content. For example, a customer complaint/dispute raises through PayPal Dispute, e-mail, chat window, etc.

C. (Optional) Tracking number of the item. If WE asks for a return of the item, you need to send the tracking number to prove that you returned it.

Cases that WE makes refunds:

1. Damaged Products

2. Incorrect or Missing Products

3. Products Out of Stock

4. Products Unable to Ship

5. Delayed Orders

6. Cancel Orders

7. Missing Packages

8. Other Conditions

Cases that WE does not make refunds:

1. Order Delivered

2. Package Unclaimed

How to request a refund:

Send photos/videos of the damaged product and screenshots of dispute.

All items are in perfect condition and in the original packaging.