Last Updated: October 2026

Thank you for shopping at Epsilon Store. We want to ensure that you have a transparent and satisfying experience while purchasing our digital goods.

1. General Digital Products Policy

Because all products sold on Epsilon Store are digital goods (such as eBooks, guides, templates, and downloadable resources), access is delivered instantly via email or download link upon successful payment.

• All sales of digital products are final and non-refundable once the download link has been accessed or delivered.
• Due to the intangible nature of digital files, they cannot be physically returned or exchanged.

2. Exceptions and Eligible Refund Scenarios

We value our customers and will review refund or replacement requests under the following specific technical circumstances:

1. Duplicate Charges: If a technical glitch caused you to be charged twice for the same order, a full refund for the duplicate transaction will be issued.
2. Corrupted or Unreadable Files: If a downloaded file is damaged, unreadable, or corrupted, and our support team is unable to provide a functional replacement file within 48 hours of notification.
3. Non-Delivery of Product: If your payment was successfully processed, but you did not receive the access link or email within 24 hours (and it is not located in your Spam/Junk folder).

3. How to Request Support or a Refund

If you experience any of the eligible issues mentioned above, please reach out to us within 7 days of your purchase date:

• Email Support: epsilonstore.in@gmail.com
• Required Information: Please include your Order ID / Transaction Reference Number along with a clear description or screenshot of the issue.

Approved refunds will be credited back to your original payment method (UPI, Bank Account, or Card) within 5-7 business days.

4. Contact Us

For any questions regarding our Refund & Return Policy or assistance with your digital downloads, feel free to contact us at:

• Store Name: Epsilon
• Email Support: epsilonstore.in@gmail.com

Last Updated: October 2026

At Epsilon Store, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you purchase our digital products.

1. Information We Collect

When you purchase a product or visit our store, we collect the following basic information to process your order:

• Personal Details: Your Name and Email Address & Mobile Number (for digital eBook delivery).
• Payment Information: Payment details are processed securely through our payment gateway partners (Razorpay). We do not store or have access to your full credit/debit card details, UPI PINs, or banking credentials.
• Technical Data: Basic usage data provided automatically by Payhip (such as IP address and browser type) to ensure smooth store performance and security.

2. How We Use Your Information

We use your information solely for the following purposes:

• To deliver digital products (eBook downloads) directly to your email.
• To issue order confirmations, invoices, and customer support responses.
• To verify coupon code usages (e.g., promotional codes like FIRST15).
• To notify you about future updates regarding your purchased eBooks or important store announcements.

3. Data Protection and Security

• No Selling of Data: We respect your privacy. We never sell, rent, or trade your personal information to third-party marketing companies.
• Secure Transactions: All transactions are processed via secure encrypted protocols (SSL) through Payhip and verified gateways like Razorpay.

4. Third-Party Services

We rely on trusted third-party service providers to run our storefront efficiently:

• Payhip: For hosting our store, checkout processing, and automated PDF delivery.
• Razorpay: For processing digital payments securely.

Each of these platforms maintains its own privacy and security protocols to ensure your data stays protected.

5. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction or deletion of your email address from our updates database at any time.

6. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your orders, please contact us at:

• Store Name: Epsilon
• Email Support: epsilonstore.in@gmail.com