Over the past Five years, I have served as Head Barista and Branch Manager at a busy coffee house overseeing seven branches and a team of 30 employees. In this role, I managed daily operations, including staff scheduling, inventory management, and quality control, ensuring consistent service and product excellence across all locations. I trained and mentored new team members, fostering a collaborative and high-performing work environment. I also contributed to improving customer satisfaction, streamlining operational processes, and supporting the growth and profitability of each branch. This experience has strengthened my leadership, team management, operational planning, and problem-solving skills, while deepening my expertise in coffee preparation, service standards, and business operations.