
FrogPay Store Policies
🔁 Refund & Return Policy
If you're not completely satisfied with your purchase, we’re here to help.
- You may request a return within 14 days of receiving your item.
- Items must be unused, in their original packaging, and in resellable condition.
- Return shipping costs are the responsibility of the customer unless the product is faulty or incorrect.
- Once we receive and inspect the returned item, a refund will be issued to your original payment method.
- Certain items (e.g., digital goods or personalized items) may not be eligible for return.
💳 Payment Policy
We offer a variety of secure payment options:
- Credit/Debit Cards (Visa, Mastercard, Maestro)
- Bank Transfer (via Wise)
- Cryptocurrency (USDT, BTC, ETH – processed via FrogPay)
All payment data is encrypted. We never store your card or wallet information. All transactions are protected and secure.
🚚 Shipping & Delivery
- Free standard shipping is available on most products.
- Orders are usually processed in 1–3 business days.
- Estimated delivery within the UK is 5–14 business days depending on the item.
- We’ll email you a once your item ships.
- Delays may occur during public holidays or due to customs inspections (especially for international orders).
📬 Contact Us
If you have any questions regarding these policies or your order, don’t hesitate to reach out:
📧 frogpayglobal@gmail.com