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Frequently Asked Questions

How do I get my download?

Once your payment is complete, you’ll be redirected to a download page and also receive an email with the download link.


You are allowed two download attempts, so please save your file somewhere safe immediately.

Does my download link expire?

Your download link will not expire, but I highly recommend that you download your product as soon as possible and save it somewhere safe.

Can I get a refund or return the product?

All sales are final. Due to the digital nature of my products, I cannot offer refunds once an item has been purchased and downloaded. If you place an order at this store, you are agreeing to those terms.

Is there a limit to the number of downloads for a product?

Yes, there is a limit of 2 downloads for each product.

What if I lose my downloads?

Unfortunately, just like a physical product, if it’s lost or deleted after you’ve used the download link, I can’t send a free replacement.


You’ll need to re-purchase the product.

Can I print the materials?

Yes. All files are provided in printable PDF format, so you can print them for your own use.

Can I share my file with others?

No. All files are for personal use only.


Sharing, uploading or distributing the content is not allowed and will result in a ban from future purchases.

What should I do if I didn't get my download(s)?

First, check your spam or junk folder. If it’s not there, make sure you entered the correct email address at checkout. If you still can’t find it, contact me with your order details and I’ll do my best to help.

Do I need special software to open the files?

No special software is needed. All files are PDFs and can be opened on any device with a free PDF reader, such as Adobe Acrobat or Preview on Mac.

Important Note

Please remember that I’m just a teacher trying to make a living.


Whenever someone tries to get or copy my products without paying for them, I lose income. Disputes and constant requests for free help and extra favours cause me great stress and anxiety.


To protect my work and mental health, anyone found misusing or attempting to exploit the system will be blocked from purchasing in future.


I appreciate your support and understanding of this policy.