Refunds for Goods

Refunds do not apply to the following goods: Digital goods: ebooks and audiobooks. These are instant downloads.

Shipping and Delivery

When you purchase goods from our Site, the goods will be delivered through one of the following methods:

• Print books are printed by BookVault and shipped by BookVault.
• Prisons: Before ordering print books, please ascertain any specific delivery restrictions. Most prisons do not allow coil-bound books.
• If you received damaged or defective print books, or if your order failed to arrive, we are happy to provide a replacement order with free shipping or a refund if you notify us within 30 days of your order’s shipment date.
• If it is a pre-order, the item will be shipped within two weeks of the publication date or earlier.

For physical goods (such as print books) you are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Print Book shipping times vary between country. Estimated shipping times alongside choices of shipping methods are shown at checkout.

Please note. We have no control over shipping companies. Times are typically slower at festive times of the year.