Returns & Exchanges
Every MOFEA piece is made to order, so please check the fit guidance on the product page before you order.
Returns and exchanges are available on orders delivered within the United States and the United Kingdom.
RETURNS
You may request a return within 14 days of delivery. Items must be unworn, unwashed, unaltered and in original condition with any tags still attached.
Return postage is paid by the customer. We recommend a tracked service, as we cannot refund an item that does not reach us.
Once your return arrives and passes inspection, your refund is issued to the original payment method.
EXCHANGES
For a different size, request a return and place a new order. That is the fastest way to get the piece you want.
FAULTY, DAMAGED OR INCORRECT ITEMS
If your order arrives faulty, damaged in transit, or is not what you ordered, email us within 14 days of delivery with your order number and photographs. In that case MOFEA covers return postage and will replace the item or refund you in full.
WHAT WE CANNOT ACCEPT
- Items sent back without a return request
- Items that have been worn, washed, altered or damaged after delivery
- Requests made more than 14 days after delivery
WASHED AND DISTRESSED PIECES
Snow-washed, acid-washed and distressed garments carry natural variation in color, fading, markings and placement. These differences are intentional and are not treated as faults.
HOW TO START A RETURN
Email mofeaclothingsupport@gmail.com with your order number and the reason for your return. We will confirm the return address before you send anything back.