FAQs
-
Why, yes, yes you can! :) You will have the option to pick which format works for your e-reader, and Bookfunnel (the digital delivery service) also can help you if you have any issues putting the file onto your e-reader.
-
When you complete your purchase, you will receive a file with instructions on how to download your digital purchase.
-
Digital items (ebooks) are available for immediate download.
Physical items will be shipped no later than five business days after the order has been placed.
Books are shipped through USPS with tracking. Once your item is shipped, you’ll receive an email with your tracking number.
Bookplates are shipped first class USPS and will not have tracking unless combined with a book order.
Miss Lana Press is not responsible for lost or misdirected mail.
-
Refunds for digital products (ebooks) are accepted only if the item has not been downloaded.
Refunds are not accepted for physical items (paperback books and bookplates), as they are personalized to the buyer.
-
Digital downloads (ebooks) can be exchanged or cancelled within 24 hours of initial purchase AND ONLY if the item has not been downloaded. Please email hello@rachanee.net with your name and order information, and we’ll get that squared away for you.
Exchanges and/ or cancellations on physical products (paperback books) must be made within 24 hours of initial purchase. Please email hello@rachanee.net with your name and order information and we’ll help you out!
-
Ebooks are delivered directly through the Payhip store. When you complete your purchase you will get a link with instructions on how to download your file. If Payhip troubleshooting doesn't help, please contact us at hello@rachanee.net and we'll figure it out! :)
-
The book or bookplate will be dedicated to whoever the purchaser is, unless noted otherwise. Please email hello@rachanee.net with your name, order information, and the name of the person you would like the book dedicated to within 24 hours of initial purchase if changes or updates need to be made.
And if you don't want your book or bookplate signed, please email to let us know that too!
-
We want to ship worldwide, we really do! But international shipping costs are insane, and very prohibitive for both you as the customer and us as the seller. We're looking into inexpensive shipping options, but for now, if you are not in the United States, the option we recommend is buying your book on Amazon, and then ordering a personalized book plate from here.
And if you sign up for our newsletter at rachanee.net/newsletter then you will be informed when we do have international shipping!
-
No problem! Just email hello@rachanee.net with your question and we'll help you out!