Applies to the Bulk-Lot Profit Tracker. Policy version: 27 September 2026.

14-DAY REFUNDS

You may request a full refund within 14 calendar days of purchase, even if you have downloaded the files or made a workbook copy. You do not need to give a reason or prove a fault. Send your request through https://payhip.com/resellerdesk/contact and include your order number or purchase email so we can find the payment. The request date determines whether it is within the window.

Refunds are issued to the original payment method. The time for the credit to appear depends on the payment provider. Your bank or provider may apply its own currency conversion rules. We do not require you to troubleshoot before requesting a refund.

If you have an access problem or find a fault after 14 days, please still contact us. This voluntary policy does not limit any mandatory consumer rights or remedies that apply to your purchase.

GETTING HELP

Use https://payhip.com/resellerdesk/contact or the seller contact details on your purchase receipt. Include the product version, the affected tab, and what you expected to happen. For formula problems, a small example with made-up data is usually enough.

We aim to send an initial reply within two business days, Monday to Friday, using Brasilia time and excluding Brazilian public holidays. This is a response target, not a promise that every issue will be resolved within that time.

Support covers download access, making your Google Sheets copy, using the documented fields, and investigating reproducible errors in the supplied template. Custom spreadsheet development, bookkeeping, tax advice, marketplace integrations, and live calls are not included.

Keep your working copy private. Do not send passwords, payment details, customer records, or an entire business ledger. Remove personal information from screenshots. Do not grant access to your working spreadsheet unless a specific need and a safe sharing method have been agreed.

BEFORE YOU BUY

Use a Google account and Google Sheets in a desktop browser. Enter transactions manually in one currency per copy. The tracker does not import marketplace sales, connect to bank accounts, convert currencies, or calculate tax. Excel and mobile editing are not supported in this release.

The paid edition supports 30 lots, 200 item rows, 500 sale lines, 150 returns, and 150 adjustments per copy. The free starter supports one lot, 50 item rows, 150 sale lines, 50 returns, and 50 adjustments, with no time limit. Use another copy when you reach capacity.

Updates to the shared master do not change your existing copy. Keep backups before editing formulas or moving records to a new version. Use the supplied template in your own resale business; do not redistribute or resell it.

The tracker reports only the transactions and costs you enter. Proceeds above recorded costs exclude any unentered labor, overhead, taxes, or other spending. Unsold asking prices are not revenue.