Our Shipping Policy was last updated on 06-January-2025

Thank you for shopping at Retro Valley.

The following terms and conditions constitute our Shipping Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Disclaimer:

● "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to Seadwell Studios.

● "Goods" refers to the items offered for sale on the Service.

● "Orders" means a request by You to purchase Goods from Us.

● "Service" refers to the Website.

● "Website" refers to Retro Valley, accessible from https://payhip.com/retrovalley

● "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

International Shipping Policy



Shipment processing times

All Orders are processed within 3 business days.

Orders are not shipped or delivered on weekends or holidays according to the Malaysian Calendar.

If We experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email.

Shipping rates

Delivery estimates

The estimates include the time it takes to create and fulfill your products. This is only for your reference, the actual delivery time and shipping rates are subjected to the actual calculation.

Shipping charges

Shipping charges for Your Orders will be calculated after your Order has been confirmed and accepted by us.

We will calculate your shipping cost based on your shipping address and email you an updated invoice.

For Orders Within Malaysia

West Malaysia

Estimated delivery time:

• 4-7 business days

East Malaysia

Estimated delivery time:

• 5-8 business days

For International Orders

Estimated delivery time:

• 10-15 business days

For shipment to P.O. boxes or APO/FPO addresses

Retro Valley ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment Confirmation & Order tracking

You will receive a Confirmation Email once Your Order has been accepted by us.

Once your order payment is made, you will receive an updated Email containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Retro Valley is not responsible for any customs and taxes applied to Your Order.

All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes).

Damages

Retro Valley is not liable for any products damaged or lost during shipping.

If You received Your Order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Contact Us

If you have any questions about this Shipping Policy, You can contact Us:

● By sending us an email: retro.valley396@slmail.me