Website Refund Policies for https://payhip.com/santoshR

Name: R Santosh

B-1, Mistral Apartments, Wipro Street, Shollinganallur, Chennai – 600119

Customer Support Email: t.roobanmds@gmail.com

Contact Number: +91-9551096200

Last Updated: 5th June 2026

Refund Policy

Thank you for purchasing digital products from Santosh E-Books [https://payhip.com/santoshR]

·        Our products consist of downloadable digital content including e-books, educational material, and related digital resources. Since digital products are delivered instantly and cannot be physically returned, our refund and cancellation terms are different from physical goods.

Digital Product Refund Policy

·        Once an e-book or digital product has been successfully purchased, downloaded, accessed, or delivered, the purchase is considered final and no refund, cancellation, exchange, or return will be provided.

·        By completing the purchase, the customer acknowledges that immediate access to digital content is being provided and waives the right to cancel after successful delivery.

·        If the download is missed, one another opportunity is provided, subject to approval of the company.

Refund Exceptions

Refund requests may be considered only under the following circumstances:

1. Duplicate Payment

• If the customer has been charged more than once for the same purchase due to a payment gateway or technical error.

1. Payment Deducted but Product Not Delivered

• If payment was successful but the download link/access details were not provided and our support team is unable to resolve the issue.

1. Corrupted or Defective Digital File

• If the delivered file is corrupted, inaccessible, or technically defective and a replacement file cannot be provided.

Non-Refundable Situations

Refunds will not be provided for:

• Change of mind after purchase.
• Accidental purchase.
• Lack of compatibility with customer devices/software when standard formats have been clearly mentioned.
• Failure to read the product description before purchasing.
• Dissatisfaction based on subjective expectations after accessing the content.
• Sharing of incorrect email/contact details by the customer.

Refund Request Procedure

Customers must contact:

Customer Support Email: t.roobanmds@gmail.com

Contact Number: +91-9551096200

Please include:

• Customer name
• Registered email address
• Order ID/payment reference number
• Description of the issue

Refund requests must be submitted within 7 days from the date of purchase.

Approved refunds will be processed through the original payment method. Bank processing and payment gateway reversal timelines usually take 5–7 business days after refund approval.

Cancellation Policy

Since e-books are automatically processed and delivered immediately after successful payment, orders cannot be cancelled once access/download has been provided. Payhip coordinates the same.

Welcome to Santosh E-Books [https://payhip.com/santoshR]

By accessing this website and purchasing our digital products, you agree to comply with these Terms of Service.

·        Digital Product License

o  Purchasing an e-book provides the customer with a limited, personal, non-exclusive, non-transferable license to access and read the purchased content.

o  Purchase does not transfer ownership, copyright, or intellectual property rights.

o  Accept to place email, time stamping as DRM in every page of the e-book.

Intellectual Property Rights

·        All content including – Text, Images, Illustrations, Graphics, Layout, Design, Concepts, Digital files etc., remain the intellectual property of Authors or their licensee unless otherwise stated.

·        Customers are exclusively strictly prohibited from:

• Copying or reproducing or circulating the e-book.
• Uploading it online in any site.
• Sharing files publicly or privately through any physical or digital media or social media.
• Reselling or redistributing the material.
• Creating derivative commercial products.
• Removing copyright notices.
• Using the content for unauthorized teaching, training, or commercial purposes.

·        Unauthorized distribution may result in legal action under applicable intellectual property laws.

User Responsibility

Customers must ensure that:

• Accurate email and billing information is provided.
• Their devices support the provided file formats.
• Download links and purchased materials are kept secure.

The customer is responsible for any unauthorized sharing from their account or devices.

Pricing and Availability

Prices displayed on the website are subject to change without prior notice.

We reserve the right to:

• Modify product pricing.
• Correct typographical errors.
• Update product descriptions.
• Withdraw or modify products.

If an incorrect price is displayed due to a technical or human error, we reserve the right to correct the error.

Educational Disclaimer

The information provided in our e-books is intended for educational and informational purposes only.

While efforts are made to ensure accuracy, the author/publisher does not guarantee that all information remains complete, updated, or applicable to every individual circumstance.

Limitation of Liability

Santosh E-Books [https://payhip.com/santoshR] and its owners shall not be responsible for any direct or indirect loss resulting from:

• Use or inability to use the digital product.
• Technical issues beyond our control.
• Misinterpretation or application of the information.

Account Termination

We reserve the right to restrict access if misuse, unauthorized distribution, piracy, or violation of these terms is detected.

Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.

Any disputes arising from the use of this website or purchase of products shall be subject to the exclusive jurisdiction of the courts located in Chennai, Tamil Nadu, India.

At Santosh E-Books [https://payhip.com/santoshR], protecting customer privacy is important to us. This Privacy Policy explains how customer information is collected, used, and protected.

Information We Collect

When you visit our website or purchase an e-book, we may collect:

• Full name
• Email address
• Phone number
• Billing information
• Order details
• IP address
• Device/browser information
• Communication records with support

Payment Information

Payments are securely processed through the Razorpay Payment Gateway. We do not collect, process, or store sensitive payment information such as:

• Credit/debit card numbers
• CVV
• Banking passwords
• UPI credentials

Payment information is handled securely by Razorpay according to applicable security standards.

How We Use Your Information

Collected information may be used for:

• Processing orders.
• Delivering purchased e-books.
• Sending purchase confirmations.
• Providing customer support.
• Maintaining transaction records.
• Improving website experience.
• Sending updates, offers, or educational communications where permitted.

Data Sharing: We do not sell or rent customer personal information.

Information may only be shared with:

• Payment gateway providers.
• Technology/service providers required for website operation.
• Legal authorities if required by applicable law.

Data Security: We use reasonable technical and administrative measures to protect customer information from unauthorized access, misuse, alteration, or disclosure. However, no internet-based service can guarantee absolute security.

Cookies and Analytics

Our website may use cookies or analytics tools to:

• Improve website functionality.
• Understand visitor behaviour.
• Enhance user experience.

Users may disable cookies through browser settings.

Customer Rights

Customers may contact us to:

• Request correction of information.
• Update contact details.
• Request removal from promotional communications.

Customer Support Email: t.roobanmds@gmail.com

All products sold on Santosh E-Books [https://payhip.com/santoshR] are digital products. No physical shipping is involved.

Delivery Method

·        After successful payment confirmation, the e-book download link will be displayed on the website and/or Access details will be sent to the registered email address as per PAYHIP policy.

·        Delivery is usually instant after successful transaction confirmation.

Delivery Delays

In rare circumstances, delivery may be delayed due to:

• Payment gateway confirmation delay.
• Incorrect customer email address.
• Technical issues.
• Server downtime.

If you do not receive access within 24 hours of successful payment, please contact:

Email: t.roobanmds@gmail.com

Phone: +91-9551096200

Provide:

• Name
• Payment ID/order ID
• Registered email address

Our support team will verify the purchase and provide access.

International Access

Digital products may generally be accessed worldwide unless restricted by local regulations or technical limitations.

YThe following details are provided for transparency and customer support.

Entity Name: Santosh E-Books [https://payhip.com/santoshR]

Business Type: Individual

Registered Physical Address:

B-1, Mistral Apartments, Wipro Street, Shollinganallur, Chennai – 600119

Customer Support Email:

t.roobanmds@gmail.com

Customer Support Phone:

+91-9551096200

Support Hours:

Monday–Friday, 9:00 AM–4:00 PM IST; For any questions regarding purchases, digital delivery, refunds, or website policies, customers may contact us using the details above.