Policies
SHIPPING POLICY
We aim to ship all orders within 24 hours of purchase.
New Zealand Shipping
Standard Delivery: 8 NZD
Rural Delivery: 11 NZD
Delivery time: 2–11 business days
Please select rural or non-rural at checkout. Unsure if your address is rural? Check with the NZ Post Address Finder.
Australia Shipping
Flat rate: 50 NZD (anywhere in Australia, any quantity)
Delivery time: Up to 15 business days (may vary due to holidays or delays)
Rest of the World Shipping
Flat rate: 70 NZD (any destination, any quantity)
Delivery time: Up to 20 business days depending on location and postal conditions
PO Boxes
We do not ship to PO Box addresses.
Shipping Method
All items are shipped via standard/economy tracked post. Once your order is on the way, you'll receive a confirmation email with tracking details.
Note: Showroom Kit is not affiliated with NZ Post or any courier providers. Shipping timeframes are estimates and may be affected by holidays or unexpected delays.
REFUND & RETURN POLICY
We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition you received it—unworn or unused, with original packaging or tags intact. You’ll also need the receipt or proof of purchase.
A full refund will be provided in accordance with the Consumer Guarantees Act of New Zealand.
We do not offer returns or refunds due to change of mind, incorrect sizing, or changes in your circumstances. Measurements and sizing details are provided as clearly as possible—please review them carefully before purchasing. Sale items are not eligible for return.
If an item is faulty, damaged, or not fit for use, please contact us at returns@showroomkit.com with your order number and clear photos of the issue. We’ll investigate and honour our obligations under the Consumer Guarantees Act.
International Orders
Due to the nature of secondhand items and international shipping logistics, we do not offer returns or refunds for change of mind or sizing on orders shipped outside New Zealand.
If your item arrives damaged or significantly not as described, please contact us with clear photos and any relevant documentation (e.g. tracking info or delivery proof). We’ll assess the issue and may offer a refund after investigation.
Returns Process (All Orders)
To start a return, email returns@showroomkit.com with your order number and reason for return.
If your return is accepted, we’ll send instructions on how and where to return your package. The buyer is responsible for return shipping costs. We strongly recommend using tracked shipping, as we are not liable for lost returns.
Items sent back without prior return approval will not be accepted.
You can always reach out to us with any return-related questions at returns@showroomkit.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect. We'll work quickly to resolve the issue.
Please note we do not offer replacements in different sizes or colours.
Exceptions / Non-returnable Items
We cannot accept returns on:
- Sale items
- Gift cards
- Exchanges
We do not offer exchanges at this time.
Refunds
Once we’ve received and inspected your return, we’ll let you know if your refund is approved. If approved, your refund will be processed automatically to your original payment method.
Please note that it may take time for your bank or credit card provider to complete the refund.
PRIVACY POLICY
Effective Date: 28 April 2025
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you visit www.showroomkit.com, a website hosted via Payhip.
1. What We Collect
Device Info:
Collected automatically (IP address, browser, pages viewed, cookies) to help us improve site performance and protect against fraud.
Order Info:
Collected during checkout (name, email, shipping/billing address, payment details) to fulfill and communicate about your order.
Support Info:
Any data you provide when contacting us (e.g., email or messages) to assist with inquiries or requests.
2. How We Use It
- To process orders and payments securely.
- To deliver products and send confirmations.
- To communicate with you about orders or promotions.
- To protect our site from fraud or misuse.
3. Sharing Your Data
We only share your personal information with trusted providers who help us operate:
- Payhip: Our store host.
- Payment gateways: Like PayPal or Stripe.
- Advertising platforms: For promoting our content on social media.
We do not sell your data. Ever.
We may disclose your data only if legally required or to protect our legal rights.
4. Cookies & Tracking
We use cookies to:
- Keep your cart and preferences remembered.
- Track site performance and improve functionality.
You can manage cookies through your browser settings. Disabling cookies may affect your experience.
5. Advertising
We may use tools like Google Analytics or Facebook Ads to understand visitor behavior and offer relevant promotions.
You can opt out of targeted ads through:
6. Your Rights
You can:
- Request access to your personal data.
- Ask us to correct or delete it.
- Withdraw consent at any time.
Email us at info@showroomkit.com for any requests.
7. Data Retention
We keep your information only as long as needed to fulfill your order or for legal reasons. You can request deletion at any time.
8. Minors
Our website is not intended for users under 18. If a minor has provided data, please email us to remove it.
9. Updates to This Policy
We may update this policy occasionally. Changes will be posted on this page with a new effective date.
10. Contact
For any questions, contact:
📍 Auckland, New Zealand
TERMS OF SERVICE
Effective Date: 28 April 2025
Welcome to Showroom Kit. By using our website (www.showroomkit.com), you agree to the terms outlined below. Please review them carefully. If you do not agree, you may not use our services.
1. Who We Are
Showroom Kit is an independent fashion marketplace offering curated secondhand and vintage items. Our store is hosted on Payhip, a third-party platform that enables our online sales.
2. Your Use of This Website
By using our website or purchasing from us, you confirm that you are at least 18 years old or have permission from a parent or guardian.
You agree not to use our site or services for any illegal or unauthorized activity. Any breach of these terms may result in suspension of your access.
3. Product Listings & Availability
All product descriptions, images, and prices are subject to change without notice. We do our best to represent items accurately but cannot guarantee color accuracy on all devices.
We reserve the right to limit or cancel orders and discontinue any product at any time.
4. Payments & Orders
You agree to provide accurate billing and contact information for all purchases. Orders may be declined or canceled if we suspect fraud or if information provided is incomplete.
Shipping fees, delivery times, and return information are detailed on our Shipping & Returns page.
5. User Content & Feedback
If you submit reviews, suggestions, or other content, you give us permission to use that content to improve or promote our services. We may edit or remove content that violates these terms or is offensive.
6. External Tools & Links
We may provide access to third-party tools or websites. These are not under our control, and we are not responsible for their content or actions. Please review their own terms and policies before engaging.
7. Intellectual Property
All content on this site—including text, graphics, and logos—is owned or licensed by Showroom Kit and may not be used without our permission.
8. Limitation of Liability
We do not guarantee that the website will be error-free or uninterrupted. We are not liable for damages or losses resulting from the use or inability to use our website or services.
9. Changes to Terms
We may update these Terms from time to time. Changes take effect immediately upon posting. Continued use of our site means you accept any updates.
10. Governing Law
These Terms are governed by the laws of New Zealand. Disputes will be resolved under New Zealand jurisdiction.
11. Contact
If you have questions, reach us at: