Printify Merchandise: Returns & Refunds

This policy applies only to Printify-fulfilled merchandise purchased from Stacie Seidl Writes on Payhip and shipped within the United States. Books and digital products are covered separately.

Made to order

Each item is made after you order. We do not accept returns or exchanges for change of mind, ordering the wrong size or color, or personal preference, except where required by law. Please review the description, measurements, and shipping address before purchasing.

Damaged, defective, or incorrect items

Please contact us promptly, preferably within 7 days and within 30 days of delivery, so we can investigate and arrange a resolution. Include your order number, a description of the issue, and clear photos showing the item and problem. For shipping damage, include packaging photos if available.

For verified issues, our preferred solution is a replacement at no additional cost to you. If a replacement is unavailable, does not resolve the issue, or you are entitled to another remedy under applicable law, we will provide an appropriate refund or other required resolution.

You generally will not need to return a damaged or defective item. Please contact us before mailing anything; the address on your package is not an authorized customer-return address.

Cancellations and changes

Contact us immediately if you need to cancel or change your order. We can accommodate requests only when production has not begun and the fulfillment provider can stop or change the order. Requests are not guaranteed.

Shipping and address issues

Delivery dates are estimates. If your package is delayed or missing, contact us promptly so we can investigate.

Please provide a complete, accurate delivery address. If a customer-provided address error causes failed delivery, a replacement or reshipment may require additional payment. We will explain any available options and charges before proceeding. This does not limit remedies for errors made by us or our fulfillment provider.

Refunds and contact

Approved refunds are issued to the original payment method. Processing time depends on your payment provider.

For help, use the seller contact email shown at the bottom of your Payhip purchase receipt. Include your order number.

This policy does not limit any rights or remedies provided by applicable consumer law.