We know how important your event is, and we want everything to arrive just right 🤍

Once your design is submitted, we’ll print your banner within 3–5 business days.

Shipping typically takes another 5-7 business days depending on your location.

We always recommend ordering a little early to give yourself peace of mind!

Yes, we do!

If you're on a tight timeline, we offer rush orders for an additional $25, which prioritizes both printing and shipping.

If you’re unsure, feel free to reach out—we’re happy to help guide you.

That’s totally okay—we’d love to create one for you 🤍

• Custom design fee in addition to the banner size you choose: $10
• Design time: 4–5 business days
• Printing begins after your approval (3–5 business days)

We’ll send you a mock-up by email, and you can request any tweaks you'd like. Once you love it, we’ll move forward with printing!

Perfect! Just share your design with us through Canva.

• Please share to: thekeepsakebanner@gmail.com
• Make sure your design is sized exactly how you want it printed

We print exactly what is submitted, so double-check your sizing before sending.

If you need help resizing, we’re happy to assist for a small $10 fee.

Because each banner is custom-made just for you, we’re not able to adjust sizing after your file has been submitted.

If a reprint is needed, it would need to be placed as a new order.

We always recommend double-checking your measurements before checkout 🤍

We’ll always do our best to bring your vision to life and make any revisions you need.

If you decide not to move forward:

• We can refund the print cost
• The $10 design fee is non-refundable (this covers the time spent creating your design) 

It’s super simple!

Each banner is peel-and-stick and comes with a squeegee.

Here’s how we recommend applying:

1. Clean your surface well (this helps it stick perfectly!)
2. Peel back a small section at the top
3. Place and align
4. Slowly peel the backing while smoothing with the squeegee

If it’s not perfect the first time, no worries—you can gently reposition it.

Yes! With a little care, you can absolutely reuse them.

• Apply to a clean, dust-free surface
• When removing, gently peel it off
• Place it back onto the original backing paper for storage

Keeping the adhesive clean is key to reusing it successfully!

Our premium peel-and-stick vinyl works beautifully on:

• Smooth painted walls
• Windows
• Other clean, smooth surfaces

For best results, make sure the surface is clean and fully dry.

Please note:

By purchasing, you agree that we are not responsible for wall damage or for adhesion issues on surfaces outside of those listed.

We pack everything with care, but once your package is with the carrier, it’s unfortunately out of our hands.

If your order arrives damaged:

• Please email us photos of the box and product

For lost packages, a claim will need to be filed with the shipping carrier.

Never 🤍

Your design is yours. We do not reuse, share, or replicate any customer designs.

We’re simply here to print what you’ve created.

Yes—by submitting a file, you confirm that:

• You created the design or purchased the rights to use it
• You have permission to print all elements included

We are only providing the printing service and are not responsible for copyright or licensing issues.

It’s easy!

Just share your design directly to:

thekeepsakebanner@gmail.com

Make sure everything is finalized and sized correctly before sending.

If you need help, check out our “How to Share” guide or email us anytime—we’re happy to help!

Yes—if you send your file to our email, we’ll take a look and let you know if it’s possible. More than likely, yes!

Please note: the largest banner width we can do at this time is 30".

We’re always here for you 🤍

Email us anytime at keepsakebanner@gmail.com and we’ll be happy to help!