What are the current production times?

• Current production times are approximately 1-2 days

Contact Information

How can I contact Wild at Heart?

• Our customer service department is always happy to assist you via email at info@be-wildatheart.com Emails are typically answered within 1-2 business days. We would love to hear from you!

Discount Codes

Do I receive additional discount codes or coupons on sale merchandise.

No further discounts or coupon codes are offered on sale items. We strive to provide the lowest prices possible. When we place items on sale they are priced as such to provide a GREAT value to you while still making a little on the merchandise.

How soon will my order ship?

• Production times are typically 1-2 days. Times may be longer during peak holiday seasons. Holiday shirts are not removed from the website. They are available for purchase all year. Due to this fact, please allow up to 10 days for production plus transit time. If you have any questions concerning our production times, please contact us prior to purchase. 

The tees for our graphics are always in stock but the turnaround time for the graphics to be completed may vary throughout the year.

What are shipping charges?

• USPS Ground Advantage (3-14 days transit time. This does not include production time). Shipping rates are $7.99 for 1 item, $8.99 for 2 items, 9.99 for 3+ items and always free for orders $100 or more.
• USPS Priority (Shipping transit time 1-3 business day per USPS)
• UPS Ground $15.99
• UPS 2 Day $45.00 (This option includes Rush Processing)
• UPS 1 Day $65.00 (This option includes Rush Processing)
• If your order is time sensitive we HIGHLY recommend choosing Rush Processing, UPS 1 or 2 day as your shipping option. These options will be expedited through our production as well as ship UPS to all non-P O Box addresses. Please note all orders shipped USPS are picked up by United States Postal Service within one business day from the time the shipping label is created. As of April 2024, The United States Postal Service is not scanning orders as being "Accepted by USPS" for several days after they gain possession. It appears that we are printing a label, and the order is sitting in our facility for days. This is not the case. If you have any questions concerning shipping methods please contact us info@be-wildatheart.com and one of our customer care members will be happy to assist you.

Do you ship to a PO addresses?

• Yes, absolutely! All of our packages are shipping via United States Postal Service.

Do you ship to other countries?

• No, We're sorry, but we only ship within the United States at this time.

Do you ship to Hawaii or Alaska?

• Yes!

What happens if my package is lost or damaged during shipment?

• If your package is lost, we will be happy to try and help you locate it. However, the first step in trying to locate the package is to contact your local post office. Your package becomes the property of the United States Postal Service when they pick it up from our facility. 
• If you do not choose to add shipping insurance to your order, we cannot be held liable for any missing and/or damaged packages. Once USPS shows that your package was delivered to the address on the order , no claim can be made and your item will not be covered under our shipping insurance.

Can I exchange or return my item/items?

• Due to the fact that most of all items are custom made to order just for you, all sales are final on these items. We do not have items already printed on a shelf that we pull and ship.

Returns/Cancellations

What is your return policy?

• Because so many of our items are made to order, all sales are final. No exceptions. Any packages mailed back to us will be refused and returned to you.

Can I cancel my order?

• Orders may not be canceled once they’ve been placed, as they are immediately sent to our warehouse to begin the fulfillment process. Trying to find them on our production floor to cancel is simply an impossible task. We can cancel backorder items only, we cannot cancel entire orders if there are items on the order that can be fulfilled.

What if my item is damaged upon receipt?

• We work very hard to guarantee only the best for you! However, we do know that mistakes happen! If you receive an item with a defect, please do the following:
• Notify us within 3 days of receiving the item
• When notifying us, please attach photos of the defect with your email
• Please allow 1-2 business days for us to respond to your email.
• Holiday themed merchandise may not be returned fifteen (15) days prior to the holiday for any reason
• All packages MUST include an RA number on the outside of the package. If there is no RA number, your package will be refused and returned to you.