Refund Policy

Effective date: September 16, 2026

This Refund Policy applies to digital products purchased from AZELIVO. AZELIVO is a digital-products brand owned and operated by Kori Shitala Prasad Ori Ram, India.

1. Digital Products

AZELIVO products are supplied as digital downloads. No physical product will be shipped. Because customers receive access to downloadable files after purchase, purchases are generally non-refundable once the files have been accessed or downloaded, except in the circumstances described below or when applicable consumer law requires a refund.

2. When a Refund May Be Provided

• The supplied file is materially defective, and we cannot provide a working replacement within a reasonable period.
• You were charged more than once for the same product because of a verified duplicate transaction.
• A refund is required under applicable consumer law.

A change of mind, failure to read the product description, lack of compatible software or a decision not to use the product does not normally qualify for a refund.

3. How to Request a Refund

To request a refund, email spkstar4u@gmail.com and provide your name, purchase email address, order details, product name and a clear explanation of the reason for your request.

If your request concerns a defective file, please describe the problem and include a screenshot of any error message when possible. We may first attempt to provide a working replacement or reasonable assistance.

4. Approved Refunds

If a refund is approved, it will be processed through Payhip and the payment provider used for the original transaction. The time required for the refunded amount to appear may depend on the payment provider or financial institution.

5. Consumer Rights

Nothing in this Refund Policy limits any mandatory consumer rights or remedies that cannot lawfully be excluded. If applicable law requires a refund or another remedy, that law will prevail.

6. Contact

For refund or product-access questions, contact AZELIVO at spkstar4u@gmail.com.