đżAT THIS TIME, OUR PRODUCTS ARE ONLY SHIPPED TO THE USA & SHIPPING IS FREE FOR ALL ORDERS.đż
(Your self-care shouldnât come with a shipping feeâor a side of stress.)
đżCAN I GET A REFUND AFTER PURCHASING A COURSE, EGUIDE, OR EBOOK?
Due to the digital nature of our courses, eGuides, and eBooks, all sales are final.
(Once itâs in your inbox, itâs basically yours foreverâlike that song stuck in your head.)
đżDO I GET ACCESS TO ANY ADDITIONAL CONTENT WITH MY COURSE PURCHASE?
Yes! With every course purchase, youâll receive free access to our insightful eLearning articles, designed to complement your learning experience.
(Think of it as the free guac of online learningâsurprisingly satisfying and totally worth it.)
đżHOW DO I CANCEL MY MONTHLY COURSE SUBSCRIPTION?
To cancel, log in to your account, go to your subscription settings, and select the option to cancel. You will continue to have access until the end of the current billing period.
(Yes, even our cancellation process is more peaceful than your last group chat exit.)
đżWILL I BE CHARGED AGAIN IF I CANCEL MY MONTHLY COURSE SUBSCRIPTION?
No, once you cancel, you will not be charged for the next billing cycle.
(Weâre not that clingy. Promise.)
đżIF I CANCEL MY MONTHLY COURSE SUBSCRIPTION DO, I STILL HAVE ACCESS TO PAST COURSES?
Yes, all courses youâve received during your subscription are yours to keep and revisit at any time. However, after cancellation, you will no longer receive new content.
(Your past lessons wonât ghost you. They're here for the long haul.)
đżWHAT HAPPENS IF I FORGET TO CANCEL BEFORE MY NEXT BILLING DATE?
If you donât cancel before your next billing date, your monthly course subscription will automatically renew, and you will be charged for the next month. Make sure to cancel before your next payment if you donât want to continue.
(Think of it like that gym membership from 2017⌠except you might actually use this one.)
đżJUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 2 - 5 business days of processing and production time for your order to ship out.
(Weâre fastâbut not âcoffee-fueled fulfillment robotsâ fast. We do it with intention and bubble wrap.)
đżHOW LONG IS THE SHIPPING TIME?
U.S orders will be shipped via USPS & FedEx.
Average transit times to the United States from our domestic warehouse: 2-5 Business days
Average transit times to the United States from our international warehouse: 5 - 20 Business days.
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
(Basically, if your mail carrier decides to take the scenic route or the weatherâs playing hard to get, thanks for your patience.)
đżWILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
If you've received your tracking number and require assistance with tracking your order, feel free to reach out to us at: alisewillow.naturallybeautiful@gmail.com.
(No one should have to stalk a package without a little help.)
đżWHAT IF MY PACKAGE DOESNâT ARRIVE?
If your order hasnât arrived within 15 business days after the expected delivery date shown in your tracking info, please contact us immediately at alisewillow.naturallybeautiful@gmail.com so we can assist you.
After 15 business days past the expected delivery date, we regret that we can no longer be responsible or offer assistance, as the package is considered lost by the carrier.
(Think of it as a âuse it or lose itâ window for package rescue missions.)
đżRETURN + REFUND POLICY
Due to the limited nature of the items we offer exchanges only and no refunds. Our return policy lasts until 7 days after the item is marked as delivered for damage or faulty goods. If you are unhappy with your order or you have received a faulty item, please reach out to us at alisewillow.naturallybeautiful@gmail.com and we will be able to assist you. For any items being returned to us, you will be expected to cover the cost of shipping the item to us unless the reason for return is our error.
(If we messed up, weâve got your back. If your cat attacked the boxâwell, maybe itâs time to talk to your cat.)
đżCAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email alisewillow.naturallybeautiful@gmail.com. All you need to do is send us an email with the subject line "CANCEL".
(Sometimes commitment is scary, even if it's just for cotton socks.)
đżI HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at alisewillow.naturallybeautiful@gmail.com. If the address is wrong, we can correct this within 24 hours.
(Autocorrect strikes again. Weâve all been there.)
đżMY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
(We believe in second chancesâfor products and for your postal service.)
đżI HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question, please feel free to contact us and we will do our best to reply within 24 hours :)
(Yes, a real human will reply. No robots. No phone trees. Just friendly wellness nerds.)
