Date Updated: 12/7/2025

At Alise Willow - Naturally Beautiful, we strive to provide fast and reliable shipping for all orders. Below is an overview of our shipping policies.

🌿 1. Shipping Methods and Timeframes

We offer several shipping options to meet your needs. Shipping times vary depending on the destination and the shipping method chosen at checkout. Estimated shipping times are as follows:

Standard Shipping (U.S. orders): 3–6 business days

Standard Shipping (International fulfillment, when applicable): 5–20 business days (Note: All orders are shipped to U.S. addresses; ‘international fulfillment’ only means that some items may be produced in Printful’s overseas facilities before being shipped to you.)

Please allow 2–5 business days of processing and production time for your order to ship out, as each item is made-to-order by our trusted print partner, Printful.

Please note that shipping times are estimates and may vary due to unforeseen circumstances such as weather delays, holidays, or carrier issues.

(Basically, if your mail carrier decides to take the scenic route—or the weather’s playing hard to get—thanks for your patience.)

🌿 2. Shipping Fees

Shipping is completely free on all U.S. orders.

(No hidden fees, no checkout surprises—just pure wellness delivered with care.)

🌿 3. Order Processing

Orders are processed and shipped within 2–5 business days of being placed. Please note that orders are processed Monday through Friday, excluding holidays.

If there are any delays in processing your order, we will notify you promptly.

(We’re fast—but not “coffee-fueled fulfillment robots” fast. We do it with intention and bubble wrap.)

🌿 4. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your shipment’s progress on the carrier's website.

Each product is fulfilled and shipped directly from the closest Printful facility to your destination, which may result in separate shipments for multiple items.

If you’ve received your tracking number and need help tracking your order, please contact us at alisewillow.naturallybeautiful@gmail.com.

(No one should have to stalk a package without a little help.)

🌿 5. Shipping Restrictions

Currently, we ship to the following locations:

United States (all states)

We do not ship to the following locations:

Any international destinations outside the U.S.

At this time, our products are only shipped to U.S. addresses. Orders are fulfilled by Printful and shipped from their nearest facility.

(Our products wanted to see the world, but apparently they don’t do well with passports or TSA security.)

🌿 6. International Shipping

We currently do not offer direct international shipping through our store. While we don’t ship to international customers, some U.S. orders may be fulfilled from Printful’s international facilities depending on stock and destination.

(For now, we’re keeping it cozy and local—but who knows what the future holds? Stay tuned!)

🌿 7. Address Accuracy

Please ensure that your shipping address is entered correctly at checkout. We are not responsible for any delays or issues arising from incorrect or incomplete addresses.

If you have misspelled or auto-filled your address incorrectly, please reply to your order confirmation email and give us the correct information. Notify us immediately via email at alisewillow.naturallybeautiful@gmail.com.

We can correct this within 24 hours of order placement. After that window, the order may already be in production and cannot be changed.

(Autocorrect strikes again. We’ve all been there.)

🌿 8. Lost, Damaged, or Wrong Items

We take every precaution to ensure your package arrives safely, but in the event that your package is lost, damaged, or you received the wrong item during transit, please contact us at alisewillow.naturallybeautiful@gmail.com immediately.

What we need from you:

• Order number
• Clear photos of the item (including packaging if possible)
• Brief description of the issue

Damaged or Wrong Items

Claims must be reported within 30 days after the estimated delivery date so we can submit them to our fulfillment partner. Once received, we’ll work with the carrier to resolve the issue and, if applicable, send a replacement or process a refund in rare cases where a replacement isn’t possible.

Lost Packages

If your order hasn’t arrived and tracking shows no updates within 30 days after the estimated delivery date, please contact us right away so we can assist you. After this window, we are unable to file a claim, and the package is considered lost by the carrier.

(We believe in second chances—for products and for your postal service.)

🌿 9. Delivery Issues

Delivered but Not Received

If your package is marked “Delivered” but you haven’t received it, please:

1. Check with neighbors or anyone who may have accepted the package on your behalf.
2. Check with your local post office or carrier for more details.

Please note that packages marked as delivered are not covered by our fulfillment partner, and we cannot replace them.

(If your package suddenly learned how to hide like a ninja, don’t worry — we’ll track it down.)

🌿 10. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. When changes are made, the updated policy will be posted on this page with a new effective date.

(Don’t worry — we promise not to start adding random rules like “all packages must wear tiny hats.”)

🌿 11. Returns & Exchanges

Exchanges are available only if the item is lost, damaged, misprinted, or you received the wrong item. Refunds are not typically provided, except in rare cases where a replacement is unavailable.

Damaged, Defective, or Wrong Items

If your product arrives damaged, defective, or incorrect, contact us within 30 days after the estimated delivery date with:

• Your order number
• Clear photos of the item (including packaging if possible)
• A brief description of the issue

You do not need to send the item back. Once we verify the issue, we will send a replacement at no additional cost.

Conditions for Exchanges

To be eligible for an exchange, the item must be unused, in the same condition you received it, and in its original packaging (if you still have it).

Incorrect Address Provided by Customer

It is the customer’s responsibility to provide the correct shipping address at checkout. If a package is returned to our fulfillment partner due to an incorrect or incomplete address, the item cannot be reshipped or reused.

A new order must be placed at the customer’s expense, as Printful does not cover reshipments or replacements for address errors.

Lost Packages

We are not responsible for packages lost due to customer errors in the shipping address. If a package is lost due to a carrier issue (and the address was entered correctly), please contact us within 30 days after the estimated delivery date so we can assist you. After this window, we are unable to file a claim, and the package is considered lost by the carrier.

Replacement Limitations

Replacements are limited to one per order. If a replacement item is also reported as damaged or defective, we’ll assess the situation and determine the best solution, which may include a refund or store credit.

Fraud Prevention

We reserve the right to refuse exchanges if we suspect fraud or abuse of our exchange policy. Multiple requests for the same order or suspicious claims may be investigated, and we may deny further replacements at our discretion.

Out of Stock Items for Exchanges

If an exchange is requested but the item is out of stock, we’ll offer store credit or the option to choose a different item of equal value.

(Basically, if your product gets lost in transit or comes out looking like it went through a cat obstacle course, we’ve got your back.)

🌿 12. Contact Us

If you have any questions or concerns about your order or our shipping and refund policy, please reach out to our customer service team at:

Alise Willow - Naturally Beautiful

alisewillow.naturallybeautiful@gmail.com

You can also reach us directly through our Contact Us page on our website.

(Yes, a real human will reply. No robots. No phone trees. Just friendly wellness nerds.)