Privacy Policy

BSides Hampton Roads

Effective Date: October 18, 2026

1. Introduction

BSides Hampton Roads respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our online merchandise store, purchase products, or contact us about an order.

This policy applies to our BSides Hampton Roads merchandise storefront hosted by Payhip.

2. Information We Collect

When you place an order or contact us, we may collect:

• Your first and last name
• Your email address
• Your shipping and billing information
• Your telephone number, when provided for delivery purposes
• Products purchased, sizes, quantities, and order history
• Information you provide when contacting us about an order

Payment information is processed through our third-party payment provider, Stripe. We do not need to receive your complete payment card number to fulfill your order.

Payhip, Stripe, and other service providers may collect additional technical, transaction, or device information under their own privacy policies.

3. How We Use Your Information

We use customer information to:

• Process and fulfill merchandise orders
• Arrange shipping and delivery
• Send order confirmations and shipping updates
• Respond to customer questions
• Resolve incorrect, damaged, missing, or defective orders
• Process refunds when applicable
• Maintain transaction records and meet applicable legal, tax, and accounting obligations
• Investigate suspected fraud or unauthorized transactions

We do not use merchandise customers' email addresses for conference marketing, promotional mailing lists, or sponsor outreach.

Purchasing merchandise does not automatically subscribe you to any BSides Hampton Roads mailing list.

4. Payment Processing

Our merchandise store uses Payhip as its e-commerce platform and Stripe as its payment processor.

These providers process information necessary to complete transactions and may retain information to meet their own security, fraud-prevention, financial, and legal obligations.

You can review their privacy policies here:

• Payhip: https://payhip.com/privacy
• Stripe: https://stripe.com/privacy

5. Shipping and Order Fulfillment

We use shipping and delivery services, including USPS, to fulfill merchandise orders.

We share the delivery information reasonably necessary to ship your order, such as your name, shipping address, and applicable contact information.

We do not provide merchandise customer information to conference sponsors for their marketing or recruiting activities.

6. Cookies and Website Technology

Payhip and its service providers may use cookies or similar technologies to operate the storefront, maintain shopping carts, process checkout, provide security, and support website functionality.

The use of these technologies may also be governed by Payhip's privacy and cookie practices.

7. Information Sharing

We may share information with service providers when reasonably necessary for payment processing, order fulfillment, customer support, accounting, security, or compliance with applicable law.

We do not sell merchandise customer contact information or provide it to sponsors as a marketing list.

We may disclose information when required by law or when reasonably necessary to protect our customers, our organization, or the security of our services.

8. Data Retention

We retain customer and order information only for as long as reasonably necessary for order fulfillment, customer support, recordkeeping, dispute resolution, and applicable legal, tax, or accounting requirements.

Payhip, Stripe, and other service providers may maintain their own records under their respective retention policies.

9. Data Security

We take reasonable steps to limit access to customer information and use established third-party services for online transactions.

However, no method of electronic transmission or storage can be guaranteed completely secure.

10. Your Privacy Requests

You may contact us to request access to, correction of, or deletion of personal information held by BSides Hampton Roads.

We will review and respond to requests in accordance with applicable law. Certain information may need to be retained for legitimate transaction, tax, accounting, fraud-prevention, or legal purposes.

Requests involving information independently maintained by Payhip or Stripe may also need to be directed to those providers.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our merchandise operations, service providers, or applicable requirements.

Updates will be reflected by a revised effective date on this page.

12. Contact Us

For questions about this Privacy Policy or personal information associated with a merchandise order, contact:

BSides Hampton Roads

Email: info@bsideshamptonroads.org

Website: https://bsideshamptonroads.org