Frequently Asked Questions
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Unfortunately, no I do not offer refunds The price point on these products is relatively low and given the nature of it being a digital download, there is no way to prove that someone has returned the item and not still kept a copy for themselves.
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Due to the large file size of most of these graphics, they need to be zipped. Most computers have programs that allow you to unzip files easily, however, if you are using a tablet, you may need a separate app to do this. There is a free program called 7-Zip that can unzip it for you, no matter the device. You can download it here https://www.7-zip.org/.
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Payhip.com automatically handles all successful transactions. Please make sure you have provided a correct email address as that is how your order will be confirmed and you will receive your links to download your purchased product(s). You will receive an email confirmation from Payhip.com in your inbox so please check your spam or junk folder just in case it accidentally ends up there. You also have the option to create an account to be able to access your downloads again after you've purchased them.
Alternatively, you can contact technical support via contact@payhip.com. Mention that you need a new link and provide the email address you used for the purchase.
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Yes! That’s what they’re designed for! The only thing you cannot do, is resell the graphics themselves (as is). The graphics need to be part of a new work. You do not need an additional license.
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We will show available puppies on our Gumtree profile. Feel free to have a look there.
Kindly complete this online form to help us understand your commitment and readiness to become a loving puppy parent.
We look forward to getting to know you!