Effective Date: September 16, 2026

Digital Products

Because our digital products are delivered immediately and cannot be returned, all digital-product sales are final once the purchase is completed and access to the file has been provided.

Please contact us within seven days of purchase if:

• You were charged more than once for the same purchase.

• You did not receive access to the purchased file.

• The file is corrupted or unusable and we are unable to provide a working replacement.

We may request your order email address, transaction information, and a description of the problem so that we can verify the purchase and attempt to resolve the issue.

Refunds are not generally provided for a change of mind, failure to read the product description, failure to use the product, or dissatisfaction based on personal expectations. Any refund approved by Direct HR Consulting will be returned to the original payment method. Processing times may vary by the payment provider.

Services and Consultations

Consulting services and scheduled consultations may be subject to separate cancellation or rescheduling terms provided at the time of booking or purchase.

Consumer Rights

Nothing in this policy limits any refund, cancellation, or consumer-protection right that cannot legally be waived under applicable law.

Questions

For questions concerning an order, contact leslieb@directhrconsultant.com and include the email address used for the purchase.