Last updated: 8 November 2026

Because our products are digital files that are delivered instantly and cannot be returned, all sales are final, except in the cases below.

1. Product doesn't work. If the file does not open in Microsoft Excel (2010 or later) or Google Sheets, or a formula does not work as described on the product page, contact us within 7 days of purchase. We will fix the problem or send a corrected file. If we cannot fix it, we will refund you in full.

2. Duplicate or accidental purchase. If you were charged twice for the same product, or bought the same product twice by mistake, contact us within 7 days and we will refund the duplicate payment.

3. Not covered. Change of mind after download, not reading the product description, or results that are wrong because of incorrect inputs or outdated statutory rates entered by the user.

4. How to request. Use the Contact page on this store with your order email, order number and a short description of the issue (a screenshot helps).

5. Processing time. Approved refunds are issued to the original payment method within 5–7 working days. Your bank or payment provider may take additional time to show the credit.

6. Cancellations. Orders cannot be cancelled once the download link has been delivered.